Help & Support
Answers to common booking questions.
New to pickleball?
It only takes a few minutes to learn. Our How to Play guide covers the rules, scoring, and the one tricky bit (the kitchen), with a court diagram.
How far ahead can I book?
Bookings open up to 7 days in advance.
How long is my selected slot held?
A selected slot is held for 5 minutes while you complete checkout. After that, it becomes available to others.
What is the cancellation policy?
Cancel at least 8 hours before your slot for a full refund of the slot price. The 4% booking fee is non-refundable.
Can I make a bulk or corporate booking?
Yes. Contact us with your preferred date, time, and group size and we will help arrange it.
How can I get more help?
Use our contact page or WhatsApp the club for booking and payment support.